Refund policy

Rosemira skincare is handmade in small quantities to order, so we can provide maximum quality and freshness.  While it's our deepest hope that you enjoy every product you order from us, we understand that everyone's skin type is unique when resonating with skincare products. 

If you are unsure what products to purchase we encourage you to reach out to us before you place an order, with any questions about a product or your particular skin needs. We are available to answer all of your questions. We also offer personal skin consultations accompanied with samples of the products recommended. This is a sure way to experience our products before committing to a retail order. 

Our products are made from natural ingredients which are often limited seasonally and sometimes globally. Their availability and cost are dependent on success of harvest, the length of time it may take to grow and process a certain plant, supply vs demand, accessibility and availability in the market-place. Many of these ingredients are precious, and costly and as a green, sustainable company we feel responsible to be stewards of these ingredients and to use them wisely and consciously. Due to the artisan craftsmanship and the intimate nature of our products, when products are returned we cannot re-stock or re-sell them. After much contemplation we've decided not to offer exchanges or returns for reasons of general dissatisfaction, buyer's remorse, and on used products. 

Please take advantage of our customer service offering full product recommendations, and of the samples available to make sure the products you purchase are exactly what you need and want.

 

REFUNDS + EXCHANGES

Your satisfaction is our top priority and we want to ensure your happiness with every purchase. We encourage you to reach out to us at any time if you are unhappy with your order.  Due to the nature of our products, any authorized returns are processed as store-credit or product exchange. If the product arrived damaged it will be replaced. To receive store-credit, please reach out to us through your account or via e-mail within 30 days of purchase, and return the product within 10 days of reaching out. 

 

To Hold Harmless

You agree to hold harmless Rosemira, our subsidiaries, affiliates, partners, and employees from any claim or demand.