Shipping & Returns
Rosemira is dedicated to providing you with exceptional customer service. Feel free to reach out via our Contact Us page or through our Live Chat, and we will respond within 24 hours.
All orders over $75 are eligible for Free U.S. Ground Shipping, no code required. (Excludes wholesale orders. Shipping offer is for deliveries within the continental U.S. only).
Most of our products are made to order while we keep a small inventory of the most popular ones. We believe the vitality of the freshly made products is a unique feature and lends to their superior efficacy.
When a customer places an order, we might not have one or more items in stock, which could delay shipping. It can take between 3-5 days to process an order during weekdays.
CHANGES TO YOUR ORDER BEFORE SHIPMENT
Clients change their minds about what they want and that's okay with us. Please contact us so that we may accommodate your request, as long as items have not yet been shipped.
If you need to cancel an order, please contact us as soon as possible. We'll do our best to stop the order before it is filled. We are unable to cancel an order once it's been processed.
If you have issues with your order (order was not received or it's not what you were expecting) please contact us. We truly want to please you and always try our best to resolve any situation that comes up. Please keep in mind that our products are handmade and 100% natural, so some variation may occur from batch to batch (slight changes in color, texture and scent).
Damages: Contact us if you receive a damaged item. We will replace any damaged items reported within 48 hours of order delivery.
Rosemira skincare is handmade in small quantities to order, so we can provide maximum quality and freshness. While it's our deepest hope that you enjoy every product you order from us, we understand that everyone's skin type is unique when resonating with skincare products.
If you are unsure what products to purchase we encourage you to reach out to us before you place an order, with any questions about a product or your particular skin needs. We are available to answer all of your questions. We also offer personal skin consultations accompanied by samples of the products recommended. This is a sure way to experience our products before committing to a retail order.
REFUNDS + EXCHANGES
Your satisfaction is our top priority and we want to ensure your happiness with every purchase. We encourage you to reach out to us at any time if you are unhappy with your order. Due to the nature of our products, any authorized returns are processed as store-credit or product exchange. If the product arrived damaged it will be replaced. To receive store-credit, please reach out to us through your account or via e-mail within 30 days of purchase, and return the product within 10 days of reaching out.
To Hold Harmless
You agree to hold harmless Rosemira, our subsidiaries, affiliates, partners, and employees from any claim or demand.